Return and refund policy

Return and Refund Policy

Return If you are not 100% satisfied with your purchase, you can return it for free and get a full refund. Just make sure to contact us within 3 business days from the day your order is delivered, and ensure that the item is in its original packaging, unworn and in the same condition you received it. If the item you have received is damaged, defective or not as described on the website, you will receive a full refund along with any shipping fees incurred. Once received the returned order, the refund payment will be processed in 7-14 working days Returns: Fitness & Sports Equipment All Fitness & Sports Equipment’s are not refundable once installed, if any mechanical defect on the equipment’s, the product shall be replaced or repaired free of charge. 

Please note: our couriers do not collect any unpackaged goods. All order cancellations or returns must be notified to us by e-mail only.

No cancellation of order will be accepted after 7 days from delivery of goods. Goods that we don’t normally stock, are not part of our core product line or are specially specified by customers are classed as ‘made to consumer specification’ and therefore are not covered by distance selling regulations

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 
See item details for return and exchange eligibility.

 If you wish to cancel or return goods please e-mail our Customer Service Department at the address, please email - info@trackon.ae

Refunds (if applicable) 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7-15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at info@trackon.ae

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trackon.ae 
 

Customer Remorse (For your responsibility)

Please inspect your order upon reception and contact us immediately if the item that you purchase by mistake, doesn’t need anymore or if the wrong products are so that we can evaluate the issue and make it right. For your remorse products, you have to bear a certain amount for return shipping. You will bear the Actual cost of return shipping. The Re-stocking fee is 0.00. Unfortunately, we cannot accept returns on sale items or gift cards.

Damages and issues (Defective Products)

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. For Our Defective products return is full free shipping. This means your shipping fee is 0.00 and the Re-stocking fee is 0.00.

Exchanges (if applicable) 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

RETURN METHOD:

Customer return product: By Mail

HOW CAN YOU GET YOUR RETURN SHIPPING LABEL?

1. Defective Product -

Download and Print

2. Customer Remorse -

Customer responsibility

Contact Us:

Office Address

Al Shoala Building, 

Port saeed, Dubai, 

UAE

PO BOX :  236723

Email: info@trackon.ae